Exceptions to the Returns Policy
We understand that sometimes you may change your mind, and need to return items. However, the following exceptions apply to our returns policy.
We cannot accept any returns through our Next airport stores.
For hygiene reasons, pierced jewellery items, cosmetics and toiletries cannot be returned if unwrapped or unsealed unless faulty.
Swimwear and Underwear can only be returned if faulty, or unworn and unused. The item must be returned in its original condition. Due to health and safety reasons, we no longer add hygiene tags to swimwear and underwear.
Gift cards/ eGiftcards/ eVouchers cannot be returned or exchanged for cash.
Returned items which are not in a new or unused condition will not be credited to your account or refunded. This does not affect your right to return faulty items.
If you return an item outside of the 28 day period you’ll be refunded with an eVoucher. Click here to see more information on our returns policy.